Hunt Groups

Empower Your Sales and Support Teams with Hunt Groups

#

The Elevate Hunt Groups distributes calls to a group of users/agents, either at the same time, or in a specific order. If all agents are busy, Hunt Groups plays recorded greetings to callers and places them into a hold queue for the next available agent.

hunt02.PNG

Elevate Hunt Groups:

  • Helps to route calls to organized departments such as sales, customer service, or technical support
  • Provides recorded feedback to callers (greetings)
  • Automatically connects callers to the next available agent when all agents are busy with calls
  • Provides detailed call reporting for administrators and managers
  • Allows agents to easily log in and out of the group

#

Hunt04.jpg

Elevate Hunt Groups Features

  • Multiple Greetings
  • Customization Ring Order Methods
  • Max Callers on Hold setting
  • Configurable timeout behavior
#
  • Voicemail Notifications
  • Music on Hold
  • Hunt Group menu routing
  • Automatic Inbound Call Recording
#
  • Unanswered idle setting
  • Repeating hold messages
  • Visual call recording interface
  • Hunt Group reporting
Hunt Group Reporting

Call Centers & Phone administrators may:

  • Select/view data and view reports for entire groups or individual agents
  • View graphical data reports based on group or individual, and time
  • Includes statistics such as hold time, talk time, call duration, call volume, and other call metrics


#

#